FAQs

FAQs
WHAT IF I FORGET MY ACCOUNT PASSWORD, OR WISH TO CHANGE IT?

If you forget your online account password, just follow these simple steps:-

Click Login on the Home page.
Enter your email address in the Login box, click on “Forgot Password” tab. You would now be sent a dummy password.
Please use this dummy password at Login to visit your account. Once logged in you can change your password from “My Account”.

If you wish to change your Jaipur Gems Arts online account password, please follow these simple steps:-

Click Login on the Home page.
Visit the “My Account” page from the top of the website.
You can now change your password by providing details, “Email Address”, “Password”, “New Password” and “Confirm New Password”.

HOW DO I SHOP FOR AN ITEM ON JAIPURGEMSARTS.COM?

Shopping at Jaipurgemsarts.com is very easy. Once you click on “Add to cart” for the product you wish to purchase, follow these steps:-

firstly add to the card and go to the basket.

You would be taken to the Email login page if your delivery location is currently serviceable by us. Enter your login details as requested and click on “Proceed” to go to your shipping details page.

On the Shipping Information page, enter the details of your delivery address and click on “Dispatch to this address” to see your order summary.

On the Order Summary page, if the details are as per your expectations, click on “Proceed to payment” to go to payment Information page.

On the payment page, choose a suitable payment option from a Credit card, Debit card, and net banking. Click on”Pay now” after filling your payment details and confirm your payment.

Once your order has been placed, you will receive order details on the website, email.

CAN I BOOK MULTIPLE ORDERS AT ONCE?

Sure! Multiple orders can be booked at one single time by simply adding them to your shopping cart. However, each order booked is subject to your delivery Pin Code being serviced by our delivery partners.

WHY AM I NOT ABLE TO GET MY PRODUCT SHIPPED TO MY LOCATION?

It is our endeavor to service all deliverable locations in India. However, your Pin Code may not support delivery because of the following reasons

Your pin code may not be currently serviced by our delivery partners

HOW DO I KNOW THAT MY ORDER IS CONFIRMED?

As soon as you place your order,

You would receive an order confirmation mail from us with your order and shipping details

Also, track your order through your ‘My Account’?Account’ page when you log into jaipurgemsarts.com

CAN I ORDER ANY NUMBER OF QUANTITIES OF A PARTICULAR ITEM?

Of course! You can order any number of quantities for a particular item. The order limit, however, will be subject to the availability of stock at the time of placing the order.

HOW MANY DAYS DOES IT TAKE TO SHIP MY ORDER?

We will ship your order within 7 working days from the date of placing the order. For more information, please Contact Us Our Team [+919785312421]

HOW WILL THE DELIVERY BE DONE?

All orders are delivered through our reputed courier service partners.

DOES JAIPURGEMSARTS.COM DELIVER OUTSIDE INDIA?

YES, we do deliver outside India at the moment. However, you are more than welcome to make your purchases from anywhere in the world.

HOW CAN I TRACK SHIPPING OF MY ORDER?

You can track the status of your recent purchases by clicking on the “My Account” page as soon as you log in to your account.

WHAT IF MY BILLING AND SHIPPING ADDRESSES ARE DIFFERENT?

All products will be dispatched to the shipping address provided at the time of checkout.

IF I AM NOT SATISFIED WITH MY PURCHASE, CAN I CANCEL OR RETURN MY PURCHASE?

Yes, you can cancel or return a home delivery order

Your return request will be processed once your order is in ‘?Delivery in Progress’ stage. Once you receive the order you can return it within 15days from the date of receipt. In case it is defective, damaged, dead on arrival or what you have ordered is what you have not got.

Please, first contact us

HOW CAN I CANCEL OR RETURN AN ORDER AT JAIPURGEMSARTS.COM?

Call our 24Hours Customer Care Helpline on +919785312421

HOW DO I MAKE PAYMENT ON JAIPURGEMSARTS ONLINE ?

Once you have selected the desired product, Jaipur Gems Arts’s trusted payment gateway accepts the below-mentioned payment options to confirm the order and complete the transaction online:

Credit/Debit Cards: Visa, MasterCard, Rupay, Maestro, American Express and Diners, Paypal.

HOW DO I PAY USING A CREDIT/DEBIT CARD?

The following cards issued in India can be used to pay;

Credit Cards: VISA, Mastercard, American Express, Diners Club
Debit Cards: VISA, Mastercard, Maestro, RuPay
All international personal credit cards (Visa, MasterCard, and American Express) issued outside India

To pay using your cards at checkout, you will need your card number, expiry date, three or four-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password to complete the payment.

CVV Numbers for different cards are placed in different locations on your card:

If you have Visa/Mastercard/Diner’s/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right-hand side above the card number. For Amex Card, you can redeem your card points on the Amex Page when redirected.
Note: SBI Maestro card does not have CVV and expiry date

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT JAIPURGEMSARTS.COM ?

Yes, Jaipur Gems Arts does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers, and only collects in a session while making a transaction.

All your transactions online are protected & secured by SSL (secure socket layer) technology.

WHY ARE PRICES DIFFERENT FOR SAME ITEM FOR DIFFERENT DELIVERY LOCATIONS?

Prices for products are the same for all locations.

ARE THERE ADDITIONAL DISCOUNTS AVAILABLE ON BULK PURCHASE?

Currently, we do offer bulk purchase discounts on our website. For bulk/ corporate purchases please contact our Jaipur Gems Arts team jaipurgemsart.k@gmail.com

HOW CAN I CONTACT FOR QUERIES REGARDING MY ONLINE ORDERS ON JAIPURGEMSARTS?

If you have any queries, kindly reach us on our 24 hours Jaipurgemsarts Customer Care No. +919785312421

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